Shipping and returns
Shipment of your package
Packages are generally dispatched within 72 hours after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature.
Shipping fees include handling and packing fees as well as postage costs. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Box sizes are appropriate and your items are properly protected.
Shipping fees include handling and packing fees as well as postage costs. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Box sizes are appropriate and your items are properly protected.
Transporteur
- Mondial Relay : 5,43 €
- bpost : 8,47 €
Returns
For all returns, you must ask us for a returns number, known as an RMA. There are two types of RMA number:
Commercial RMA: request for authorisation of return by the Buyer to the Seller as part of the right of withdrawal in the case of distance selling.
Technical RMA: request by the Buyer to the Seller for authorisation to return the goods following a defect or technical problems with all or part of the goods delivered.
Return costs are always borne by the Buyer.
Translated with DeepL.com (free version)
Commercial RMA: request for authorisation of return by the Buyer to the Seller as part of the right of withdrawal in the case of distance selling.
Technical RMA: request by the Buyer to the Seller for authorisation to return the goods following a defect or technical problems with all or part of the goods delivered.
Return costs are always borne by the Buyer.
Translated with DeepL.com (free version)